Service
We are always happy to talk to owners and perspective owners. Please understand that the dealer is the first step in the service chain. We are a small company with the ability to field calls from our hundred dealers, but we get quickly overwhelmed when thousands of owners call us directly. The spring time is especially troublesome as everyone begins to prep their campers for the summer season.

We know, at times, owners do not get the service they deserve at a dealership for a variety of reasons. When this occurs, please contact us directly. We are always happy to help an Aliner owner. Please just remember that we do not have a call center, nor do we have the infrastructure that allows for tracking of complaints or parts shipping.

	When contacting us, please have model, year, VIN, and original dealer information ready. This simple information helps us quickly reach a solution. Also, digital pictures can be extremely helpful. Email (preferred): customerservice@aliner.com or call 724-423-7440
	To report positive and negative dealer experiences, contact: dealerfeedback@aliner.com

Warranty
All Columbia Northwest products are sold with a one year warranty. Many of the items in this warranty are directly covered by the original manufacturer—appliances are a good example.

Columbia Northwest directly covers installation of sub assemblies and construction of the campers. Your dealer is the best place to begin any warranty claims, as that dealers are versed at working directly with Columbia Northwest and other original equipment manufacturers. A list of original equipment manufacturers is below.

Al-Ko: axles. 1-574-294-6651
Dometic: appliances. 1-888-867-4188
Elixir: converter, roof vents, baggage doors. 1-800-443-5473
Tredit Tire: tires. 1-866-443-9907
Atwood: furnace, co & lp detectors, cook top. 1-616-897-9241
Shur-Flo: faucets and pump. 1-800-854-3218
Suburban: appliances, hot water tanks. 1-423-775-2131
Fantastic Fan: fantastic fan. 1-800-521-0298
Manchester Tank: propane tank. 1-800-877-8265
WFCO: converter. 1-877-294-8997

Manual
To download the Aliner manual, click here.

For a hard copy send a check or money order for $6.00 and your mailing address to Aliner Owner's Manual, 1297 Kecksburg Rd, Mt. Pleasant PA 15666. Please allow 3 weeks for delivery.

Contact Us

1297 Kecksburg Road
Mt Pleasant, PA 15666
724-423-7440
724-423-8485 (fax)
info@aliner.com

We conduct plant tours at 2PM, Monday thru Thursday except major holidays and the occasional plant shut-down. No appointment is necessary, but call ahead to confirm the plant will be open. We are located at the intersection of Kecksburg Road and Route 982.