Search               Support Whether it is for service or support or for someone to talk “Aliner” to, we always welcome contact from our customers.   >Service >Warranty >F.A.Q.   Warranty   All Columbia Northwest products are sold with a one year warranty. Many of the items in this warranty are directly covered by the original manufacturer—appliances are a good example. Columbia Northwest directly covers installation of sub assemblies and construction of the campers. Your dealer is the best place to begin any warranty claims, as that dealers are versed at working directly with Columbia Northwest and other original equipment manufacturers. A list of original equipment manufacturers is below. Al-Ko: frames and axles. 1-574-294-6651. Dometic: appliances. 1-888-867-4188 Elixir: converter, roof vents, baggage doors. 1-800-443-5473 Tredit Tire: tires. 1-866-443-9907 Atwood: furnace, co & lp detectors, cook top. 1-616-897-9241 Shur-Flo: faucets and pump. 1-800-854-3218 Suburban: appliances, hot water tanks. 1-423-775-2131 Fantastic Fan: fantastic fan. 1-800-521-0298 Manchester Tank: propane tank. 1-800-877-8265 Contact us 1297 Kecksburg Road Mt Pleasant, PA 15666 724-423-7440 724-423-8485 (fax) info@aliner.com We conduct plant tours at 2PM, Monday thru Thursday except major holidays and the occasional plant shut-down. No appointment is necessary, but call ahead to confirm the plant will be open. We are located at the intersection of Kecksburg Road and Route 982.     Service     We are always happy to talk to owners and perspective owners. Please understand that the dealer is the first step in the service chain. We are a small company with the ability to field calls from our hundred dealers, but we get quickly overwhelmed when thousands of owners call us directly. The spring time is especially troublesome as everyone begins to prep their campers for the summer season. We know, at times, owners do not get the service they deserve at a dealership for a variety of reasons. When this occurs, please contact us directly. We are always happy to help an Aliner owner. Please just remember that we do not have a call center, nor do we have a software infrastructure that allows for tracking of complaints or parts shipping. When contacting us, please have model, year, VIN, and original dealer information ready. This simple information helps us quickly reach a solution. Also, digital pictures can be extremely helpful. Email (preferred): customerservice@aliner.com or call 724-423-7440 x106 and x109. We operate a pay-for-service repair facility on site that is staffed by senior technicians. You must schedule an appointment, and typically the schedule is booked three to six weeks. To schedule an appointment contact: customerservice@aliner.com To report positive and negative dealer experiences, contact: dealerfeedback@aliner.com                 Answers to Frequently Asked Questions. If you do not see your question listed, you can send it to us here customerservice@aliner.com         Q: What hitch size do I need?     A: All of our products require a 2 inch ball.     Q: How do I obtain parts?     A: Contact our customer service department. Be prepared with your unit type, year of manufacturer, and VIN. We do not stock parts for major OEM components. (For instance we don’t stock the internal parts for refrigerators). If this is the type of part you need, please contact the OEM directly.     Q: Where do I find the vehicle identification number (VIN)?     A: The VIN will be on a silver sticker mounted to your camper’s frame or low on the camper body.     Q: I have a problem with my unit, what should I do?     A: Contact the Dealer, first. They may have parts on hand to fix your problem.     Q: I live far away from my dealer, and want to do some repair work myself. May I order parts from Columbia Northwest?     A: Yes. By doing any work on a unit, you void the warranty for the assemblies you affect.     Q: I want to modify my unit. Does this void the warranty?     A: Maybe. If you do simple changes, you have not voided the warranty. However, you do significant modifications, you will void the warranty for the assemblies affected by the modification.     Q: I will be traveling near the plant and want to get some work done on my camper. Does anyone there do repair work?     A: Yes. But don’t drop in. Please schedule an appointment four to six weeks in advance.     Q: I am the first buyer of a unit that is one year old. Does it come with a warranty?     A: Yes. But if a unit has been sitting on a dealer’s lot for a year or more, we will not cover the natural cosmetic damage that occurs (sun faded curtains, for example). Older units are typically discounted to accommodate the cosmetic problems.     Q: I am buying a used unit that is less than one year old. Does it come with a warranty?     A: No.

Columbia Northwest -

Now and Then

For over twenty-five years, Columbia Northwest, Inc. continues to produce innovative campers and trailers. The company got its start in the early 1970’s when Ralph Tait, a serial entrepreneur, began making a uniquely designed pop-up camper. He built the original Aliners for friends and word of mouth, until the early 1980's, when Ralph’s three sons helped their father grow the hobby into a business.

Columbia Northwest continues to grow simply by listening to its owners and dealers. Our products can be found in the United States, Canada, Australia, Iceland, Japan, Netherlands, and any other place our active owners may take them.

Mission

* Help people experience & enjoy the outdoors more often.

Values

* Our priority is always: customer first, dealer second, company third, and the individual last
* We understand the concept of “Pull of customers—push of processes”
* We will be honest in all actions to all people
* All employees are committed to giving 100% at all times
* We will never ignore innovation
* Each of our employees is given the opportunity to grow
* We have a safe working environment producing safe products
* We respect the environment our customers love
* We understand that profit is not a bad word

Vision

* Every dealer and every customer recognizes our products as quality and our service as professional
* Create a company atmosphere where people want to work
* Continue to be an innovator of products that have an emphasis on energy conservation

Columbia Northwest -

Now and Then

For over twenty-five years, Columbia Northwest, Inc. continues to produce innovative campers and trailers. The company got its start in the early 1970’s when Ralph Tait, a serial entrepreneur, began making a uniquely designed pop-up camper. He built the original Aliners for friends and word of mouth, until the early 1980's, when Ralph’s three sons helped their father grow the hobby into a business.

Columbia Northwest continues to grow simply by listening to its owners and dealers. Our products can be found in the United States, Canada, Australia, Iceland, Japan, Netherlands, and any other place our active owners may take them.

Mission

* Help people experience & enjoy the outdoors more often.

Values

* Our priority is always: customer first, dealer second, company third, and the individual last
* We understand the concept of “Pull of customers—push of processes”
* We will be honest in all actions to all people
* All employees are committed to giving 100% at all times
* We will never ignore innovation
* Each of our employees is given the opportunity to grow
* We have a safe working environment producing safe products
* We respect the environment our customers love
* We understand that profit is not a bad word

Vision

* Every dealer and every customer recognizes our products as quality and our service as professional
* Create a company atmosphere where people want to work
* Continue to be an innovator of products that have an emphasis on energy conservation

Columbia Northwest -

Now and Then

For over twenty-five years, Columbia Northwest, Inc. continues to produce innovative campers and trailers. The company got its start in the early 1970’s when Ralph Tait, a serial entrepreneur, began making a uniquely designed pop-up camper. He built the original Aliners for friends and word of mouth, until the early 1980's, when Ralph’s three sons helped their father grow the hobby into a business.

Columbia Northwest continues to grow simply by listening to its owners and dealers. Our products can be found in the United States, Canada, Australia, Iceland, Japan, Netherlands, and any other place our active owners may take them.

Mission

* Help people experience & enjoy the outdoors more often.

Values

* Our priority is always: customer first, dealer second, company third, and the individual last
* We understand the concept of “Pull of customers—push of processes”
* We will be honest in all actions to all people
* All employees are committed to giving 100% at all times
* We will never ignore innovation
* Each of our employees is given the opportunity to grow
* We have a safe working environment producing safe products
* We respect the environment our customers love
* We understand that profit is not a bad word

Vision

* Every dealer and every customer recognizes our products as quality and our service as professional
* Create a company atmosphere where people want to work
* Continue to be an innovator of products that have an emphasis on energy conservation

Columbia Northwest -

Now and Then

For over twenty-five years, Columbia Northwest, Inc. continues to produce innovative campers and trailers. The company got its start in the early 1970’s when Ralph Tait, a serial entrepreneur, began making a uniquely designed pop-up camper. He built the original Aliners for friends and word of mouth, until the early 1980's, when Ralph’s three sons helped their father grow the hobby into a business.

Columbia Northwest continues to grow simply by listening to its owners and dealers. Our products can be found in the United States, Canada, Australia, Iceland, Japan, Netherlands, and any other place our active owners may take them.

Mission

* Help people experience & enjoy the outdoors more often.

Values

* Our priority is always: customer first, dealer second, company third, and the individual last
* We understand the concept of “Pull of customers—push of processes”
* We will be honest in all actions to all people
* All employees are committed to giving 100% at all times
* We will never ignore innovation
* Each of our employees is given the opportunity to grow
* We have a safe working environment producing safe products
* We respect the environment our customers love
* We understand that profit is not a bad word

Vision

* Every dealer and every customer recognizes our products as quality and our service as professional
* Create a company atmosphere where people want to work
* Continue to be an innovator of products that have an emphasis on energy conservation